Refund policy

Refund & Returns Policy

Thank you for shopping with us. We take pride in the quality of our coffee, products, and services. If something isn’t right, we’re here to help.

1. Coffee (Perishable Goods)

Due to the perishable nature of freshly roasted coffee:

  • All coffee sales are final and non-refundable.
  • We do not accept returns on opened or used coffee products.

However, if there is an issue with your order (e.g. damaged packaging, incorrect item, or a quality concern), please contact us within 7 days of delivery, and we will do our best to resolve it with a replacement or refund at our discretion.

2. Coffee Subscriptions

Cancellation

  • Subscriptions can be paused, modified, or cancelled at any time through your account or by contacting us.
  • Changes must be made before your next billing date to avoid being charged for the upcoming shipment.

Refunds

  • Once a subscription order has been processed or dispatched, it is non-refundable.
  • If you experience an issue with a delivery, please contact us and we will assess on a case-by-case basis.

3. Workshops & Training Courses

Cancellations by You

  • Cancellations made more than 7 days before the event: Full refund.
  • Cancellations made within 7 days of the event: No refund (but you may transfer your place to someone else if agreed in advance).

Rescheduling

  • We may allow rescheduling depending on availability—please contact us as soon as possible.

Cancellations by Us

  • If we need to cancel or reschedule a workshop or course, you will be offered:
    • A full refund, or
    • The option to transfer to another date.

4. Coffee Equipment & Merchandise

We accept returns on unused equipment and merchandise under the following conditions:

  • Items must be returned within 14 days of delivery
  • Items must be:
    • Unused
    • In original packaging
    • In resalable condition

Non-returnable items:

  • Used equipment
  • Items damaged due to misuse
  • Clearance or sale items (unless faulty)

Return Process:

  1. Contact us at mail@stewartscoffeeroasters.com with your order number and reason for return
  2. We will provide return instructions
  3. The customer is responsible for return shipping costs unless the item is faulty or incorrect

5. Faulty or Incorrect Items

If you receive a faulty or incorrect product:

  • Notify us within 7 days of receipt
  • We will offer:
    • A replacement, or
    • A full refund (including shipping, where applicable)

We may request photos of the issue to process your claim quickly.

6. Refunds

  • Refunds are issued to your original payment method
  • Please allow 5–10 working days for the refund to appear once processed

7. Contact Us

If you have any questions or need help with your order, please contact us:

📧 Email: mail@stewartscoffeeroasters.com
📍 Address: Unit 5, Robin Hood Ind. Est. Nottingham, NG3 1GE

8. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.