Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with us. Below you’ll find everything you need to know about how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 working days (excluding weekends and holidays).
  • Orders placed after [cut-off time, e.g. 12pm] will be processed the next working day.
  • During busy periods or promotions, processing times may be slightly longer.

You will receive a confirmation email once your order has been placed, and a second email with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and chosen service.

UK Shipping

  • Standard Delivery: 2–4 working days
  • Express Delivery: 1–2 working days

International Shipping (if applicable)

  • Delivery times vary by destination (typically 5–14 working days)
  • Customers are responsible for any customs duties or import taxes

3. Coffee Subscriptions Shipping

  • Subscription orders are dispatched according to your selected delivery schedule (e.g. weekly, fortnightly, or monthly).
  • You will be billed before each shipment.
  • Changes to your subscription must be made before your next billing date.

4. Workshops & Courses

  • Workshops and training courses are not physical products, so no shipping applies.
  • Booking confirmations and details will be sent via email after purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

  • Please contact us within 7 days of the expected delivery date
  • We will work with the courier to resolve the issue as quickly as possible

7. Incorrect Address

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders delivered to incorrectly provided addresses.
  • If an order is returned to us, additional shipping charges may apply for resending.

8. Contact Us

If you have any questions about your shipment, please contact us:

📧 Email: [your email address]
📍 Address: [your business address, optional]

9. Additional Information

While we aim to meet all delivery timelines, delays can occasionally occur due to factors outside our control (such as courier delays or adverse weather conditions). We appreciate your understanding.